HOTEL POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management & operational procedures and our personal experience of owning and operating the Shahs Village Hotel Petaling Jaya since 1969. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all our Hotel Policy/House Rules, terms & conditions and procedures. These Hotel Policy/House Rules are presented here to help promote our guests safety and enjoyment and to ensure that each guest is aware of the understandings between Shahs Village Hotel Petaling Jaya and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
CHECK-IN TIME: 2:00 p.m.
Guests must be at least 18 years of age to check in at Shahs Village Hotel Petaling Jaya. In the interests of security and to prevent fraud guests are required to confirm their identity by providing their valid government issued photo identification (a valid driver’s license, passport, etc.) at check-in. Deposit of RM100.00 (refundable upon check-out) is required upon check-in. A valid booking confirmation of the guest reservation is also required.
We require valid contact information from the guest making the reservation including first and last name, address, phone number, email address and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
Room rental period expires at 12:00 p.m. Additional day charge plus tax may apply for late checkout.
Check-out time is 12:00 pm. If you require a later check-out please contact our front desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the hotel after 12:00 p.m. and prior to their scheduled departure date are not entitle for any refund.
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, baby cots, extra bed and etc upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
All rates are quoted in MYR currency, including tax. Rates may increase without notice. Rates as advertised on Shahs Village Hotel Petaling Jaya website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on, Standard (1-2 occupancy), Deluxe (1-2 occupancy), Family Room (2-3 occupancy), Junior Suite (1-2 occupancy) and Suite (1-2 occupancy) are subject to availability.
A flat rate of RM10.00 per room per night will be charged on foreign tourist.
RIGHT TO REFUSE SERVICE:
Shahs Village Hotel Petaling Jaya is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Shahs Village Hotel Petaling Jaya will refuse to admit or refuse service or accommodation in our hotel or may remove a person without refund, who refuses to abide by the reasonable standards and policies established by the Malaysian Government and the owners of the hotel. Shahs Village Hotel Petaling Jaya will refuse service or evict a guest: for refusal or failure to pay for accommodations, who is under the influence of alcohol, drugs or any other intoxicating substance and acts in a disorderly manner as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly manner as to disturb the peace of other guests, is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose, seeks to bring into the hotel an unlawfully possessed firearm or something including an explosive or hazardous or toxic substance that is unlawful to possession and that may be dangerous to other people, destroys, damages, defaces, or threatens harm to the hotel property or guests, causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Shahs Village Hotel Petaling Jaya.
Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability. Please call the hotel directly to discuss available configurations.
DO-NOT DISTURB AND ACCESS TO ROOMS:
Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room its furnishings and mechanical equipment are intact or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
A limited number of extra beds and baby cribs are available upon request. Availability is on a first-come, first-served basis. The charge is MYR60.00 each, excluding tax per night. Maximum capacity of baby crib extra bed is one (1) per room. For safety, pillows are not provided for cribs.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 years at any time. I.D. is required if you have lost your key (Penalty charges of RM100.00). Please return room keys to Front Desk upon Check-out.
Housekeeping is provided daily between the hours of 9.00 a.m.- 5.00 p.m. Housekeeping may start as early as 8.00 a.m. during peak season. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged based on your request. If housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Shahs Village Hotel Petaling Jaya assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (603) 79569322 and we will try to assist you in locating your lost item.
Shahs Village Hotel Petaling Jaya is not responsible for any item left behind by a guest. However, any item with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in and kept in a secure location for collection by the owner for up to (14) days. Records of Lost & Found items are retained for three years. Reasonable effort will be made to notify the guest that an item was found.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the restaurant, halls and etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Room Information located in each guest room.The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Information, and emergency evacuation plans on the door of each guest room. Please review this important information.
NO IN ROOM PARTY:
Shahs Village Hotel Petaling Jaya enforces a No In- Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non- Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M your stay will be considered as party. You will be ordered to vacate the premises without refund and may access Guest Compensation Disturbance Fee.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Shahs Village Hotel Petaling Jaya assumes no liability for guest use.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Shahs Village Hotel Petaling Jaya shall not assume liability or responsibility for any vehicle, occupants or contents while operated or parked on the property. If a vehicle is left in the hotel parking lot after the guest has departed (30 days) without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Shahs Village Hotel Petaling Jaya reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Shahs Village Hotel Petaling Jaya as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the hotel property during your stay including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste thrown around, in complete disorder and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work and etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged items.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Shahs Village Hotel Petaling Jaya reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our resort website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us.
OTHER TERMS & CONDITIONS OF STAY
Durian, Mangosteen and Pets are not permitted within Shahs Village Hotel premises including the guest rooms.
Shahs Village Hotel Petaling Jaya makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty expressed or implied is given that the information provided on this website is error free. Shahs Village Hotel Petaling Jaya does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.