RESORT POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly resort experience. The following Resort Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Shah’s Beach Resort Malacca since 1972. These Resort Policy/House Rules are considered a part of our reservation agreement with you. As our resort guest, by reading and signing your resort registration you are agreeing to abide by all of our Resort Policy/House Rules, terms and conditions, and procedures. These Resort Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Shah’s Beach Resort Malacca and the guest. Our Resort Policy/House Rules may change from time to time, so please check back often.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN / PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3.00 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival (06-3152120).
Guests must be at least 18 years of age to check in at Shah’s Beach Resort Malacca. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (a valid driver’s license, passport, etc.) at check-in. A deposit of RM150.00 (refundable upon check-out) is required upon check-in. A valid booking confirmation of the guest registration is also required.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
Check-out is at 12:00 noon. Additional day charge, plus tax may apply for late checkout.
Check-out time is 12:00 noon. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the hotel after 12:00 noon. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed and etc upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
Shah’s Beach Resort Malacca does not permit food from outside.
All rates are quoted in MYR currency, including tax. Rates may increase without notice. Rates as advertised on Shah’s Beach Resort Malacca website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on, Standard (1-2 occupancy), Deluxe (1-2 occupancy) are subject to availability.
A flat rate of MYR10.00 per room per night will be charged on foreign tourist.
RIGHT TO REFUSE SERVICE:
Shah’s Beach Resort Malacca is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Shah’s Beach Resort Malacca will refuse to admit or refuse service or accommodation in our resort or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Malaysian Government and the owners for the operation and management of the resort. Shah’s Beach Resorts Malacca will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the resort for an unlawful purpose; seeks to bring into the resort: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other people; destroys, damages, defaces, or threatens harm to resort property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Shah’s Beach Resort Malacca for the operation and management of our resort.
Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are only permitted until 10:00 P.M and are allowed only in the lobby. As a registered guest, you are responsible for your visitor at all times.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability. Please call the resort directly to discuss available configurations.
DO-NOT DISTURB AND ACCESS TO ROOMS:
Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Resort Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Resort Policy/House Rule is broken. Law enforcement will be granted immediate access to resort property and rooms of evicted guests.
A limited number of extra beds is available upon request. Availability is on a first-come, first-served basis. The charge is MYR50.00 each, including tax per night. Maximum capacity of extra bed is one (1) per room.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. Please return room keys to Front Desk upon Check-out. Lost room key will incur a MYR75.00 per key.
Housekeeping is provided daily between the hours of 9.00 a.m. – 5.00 p.m. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. If our investigation concludes that you have cooked, or brought a prohibited item into our facility, you will be charged accordingly and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged based on your request. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Shah’s Beach Resort Malacca assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (06-3152120) and we will try to assist you in locating your lost item.
Shah’s Beach Resort Malacca is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to 3 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items will be discarded.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, restaurant, conference halls, gazebo and etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older (valid photo identification required) and can only be consumed at that event venue.
Smoking is strictly prohibited in our guest rooms and all areas within the resort. A cleaning fee of RM100.00 nett will be automatically charged to your account as a recovery fee to refresh your room in the event of smoking violation. Designated smoking areas is available outside of the resort’s lobby and by the beach.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Shah’s Beach Resort Malacca assumes no liability for guest use.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Shah’s Beach Resort Malacca shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property.
DAMAGE AND/OR THEFT OF RESORT PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), resort’s premises or property caused by you or any person in your party whether or not staying at the resort during your stay. Shah’s Beach Resort Malacca reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Shah’s Beach Resort Malacca as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the resort property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to resort property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
CHANGES OR MODIFICATION TO THE RESORT POLICY/HOUSE RULES:
Shah’s Beach Resort Malacca reserves the right to amend, modify, change, cancel, vary or add to these Resort Policies/House Rules or the arrangements and content featured on our resort website at any time without prior notice. Please check our website regularly for updates to Resort Policy/House Rules. Any modification to these Resort Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us.
OTHER TERMS & CONDITIONS OF STAY:
Durian, mangosteen and pets are not permitted within the resort premises including the guest rooms.
Shah’s Beach Resort Malacca makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Shah’s Beach Resort Malacca does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.