9 Crosby Street, New York City, NY
(646) 218-6400

Reservation & Cancellation Policy


  1. A full amount of the total room cost including taxes is required to secure your reservation. Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately by email or phone if you have any questions or require any changes.
  2. A levy of RM100.00 is chargeable for late checkout before 6pm.
  3. Early check-in or late check –out is subjected to room availability on the relevant day.
  4. Room not occupied by 6pm will be seen as no show, unless prior arrangement has been made.
  5. Guests are requested to settle their bills directly upon checking-in.
  6. Request for specific room/bed type will be accommodated based on availability on arrival at the resort.
  7. We reserve the right to cancel or modify reservations where it appears that a customer engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.





  1. Securing a reservation with our hotel by means that you accept the terms and conditions of our Cancellation Policy.
  2. This property has a 1 day cancellation policy. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.
  3. If you do not show up for your booking or terminate your booking early after you have checked-in you will be charged a 100% cancellation fee for the first night room charge for the number of rooms booked.
  4. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take Travel Insurance to protect against flight cancellations.
  5. There are no refunds or credits issued for early checkouts.
  6. There are no refunds or credits issued due to bad weather, tropical storms or hurricanes; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are unpredictable by nature. Please take Travel Insurance to protect against these types of unforeseen events.